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• ★ ★ ★ ★ ★

  Wonderful atmosphere and kind hearted, genuine people.

  Added July 09, 2017 by Jessica Thiessen
• ★ ★ ☆ ☆ ☆

  Very disappointed with their follow through as a unit. We went in three times and every there was no communication between the next individual they wanted us to talk to about making arrangements. Each person would ask us the same questions, then leave to talk with someone to find the answers. Even when the person we spoke to previously had done the same thing. They were very open to making appointments, but very slow with follow up information. It has been almost 2 weeks and they still have nothing prepped for the online obituary. Their location manager had no answers as to why the delay, or even aware that there was a delay. They are very good at talking the talk, but not walking the walk. No family should have to supervise the facility in the time of loss. They talk about their great remodel, but the service just doesn't match from our experience.

  Added June 04, 2017 by Andrew Coons
• ★ ★ ☆ ☆ ☆

  First, the services provided were good and the employees were all wonderfully nice as they collect piles of money from me. Funeral homes often work with a captive and venerable clientele. Therefore, they have a higher obligation to charge fairly for services and products. Bateman Carroll Funeral Home does not meet this higher obligation.
  The caskets are far, far too expensive and Bateman Carroll could offer caskets for far less and still make a good and fair profit 25% profit on each casket. Luckily, we went outside the home and bought a wonderful casket for Cosco online. It saved us over $1700 dollars and arrived on time and was beautiful and wonderfully built.
  The director was not pleased that we purchased a casket elsewhere and certainly did not inform us that purchasing a casket elsewhere was even an option that could save us thousands.
  The other services provided turned out to be about 20 percent more expensive than other funeral homes in the area. This high level of profit is not acceptable, given the type of business.
  I would not use a Bateman Carroll Funeral Home again.

  Added May 01, 2017 by David Smith